FAQS

Do you ship internationally?

Yes! We ship worldwide! For international orders, shipping can take 10-20 business days. Delays can occur in transit or holds at the local customs office so it's possible to take up to 7 weeks for an international order to be delivered. Please note that customs fees (taxes, duties, processing fees, brokerage fees, etc.) may apply for international shipments. Contact your local customs office for additional info.

Do I have to pay customs, duties or tariffs?

International shipments are generally subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.). If you are from outside the U.S.A, your order may be charged by your country’s customs office, according to its policy. We do not have a way of estimating customs fees, taxes, duties, etc. And we do not have control over the customs authorities in your country, so if you have specific questions about those charges, please, contact your local Customs office for additional information.

Where do you ship from?

All our products are made in and shipped from the U.S.A

How long does it take for items to ship?

Shipping It will take 3-7 days to fulfill an order, after which it it shipped out. The shipping time depends on your location, but can be estimated as follows:
 USA: 5- 8 business days
 International: 10-20 business days

Tracking info

I did not receive a tracking information for my order.

Probably your order hasn’t shipped yet. Check the processing time for your order to get an estimated shipping date. It is also possible that the shipping confirmation email was marked as spam. Check out spam folder for emails regarding your order. If your order’s processing time has passed and you have not received any confirmation, send an email with your order number to customersupport@fansofpandas.com . We will give you up-to-date information about your order status.



My tracking number doesn’t work.

When we dispatch an order we send you an email with the order’s shipping confirmation including its track and trace number. Click on the link you received in your email and it will direct you to the tracking website.
If it does not show any information or it gives you a "status not available" notification, don’t worry. Maybe it is because your order was just shipped and some shipping service requests 24-72 hours to update their tracking information. Check back later. If you are not able to see an update past 72 hours, please contact us a customersupport@fansofpandas.com



Return/Exchange


I received a wrong product/ product with a defect.

If you received a wrong product or an item with a defect, please send an email to customersupport@fansofpandas.com with your order number, a quick description of the issue and a couple of pictures to illustrate the case.


How do I make an exchange or return?

You did not like the product or do you want to try a different size or style? Enter the name and the email address you used to make your purchase and the order number on the Return & Exchange page. After submitting the form, you will receive an email with the next steps. Once we receive your order back, we will ship the new items or issue the refund.

We accept returns within 7 days. All products must be returned with original packing and in original condition. The return or exchange shipment must have a tracking number as proof and it should be sent to customersupport@fansofpandas.com  We are not liable for returns lost in transit.